Privacy Policy

Welcome to TB Delicious Delights website. We value your privacy and are committed to protecting the personal information you provide when you browse our website, place an order, submit a custom-order request, contact us, or otherwise interact with our business.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

​

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

• Full name

• Email address

• Telephone number

• Billing and shipping information, when applicable

• Delivery address or pickup information

• Event or celebration details

• Custom-order preferences

• Cake, dessert, or flavor selections

• Special instructions or requests

• Information submitted through contact or custom-order forms

• Communications between you and our bakery

• Reviews, photographs, or other content you voluntarily submit

When you make a payment or purchase through our website, payment information may be processed by a third-party payment processor. We generally do not store your complete credit or debit card number on our own systems.

​

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of your visit

• Referring website

• General website usage information

This information may be collected through cookies, analytics tools, or similar technologies.

​

3. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Process and fulfill orders

• Respond to questions and inquiries

• Communicate with you about your order

• Confirm pickup or delivery arrangements

• Prepare custom cakes, desserts, and other bakery products

• Provide customer service

• Send order confirmations, updates, and important business communications

• Process payments

• Improve our products, services, and website

• Understand website traffic and customer preferences

• Prevent fraud, misuse, or unauthorized activity

• Maintain business records

• Send promotional emails, special offers, or announcements when permitted by law and when you have consented to receive them

• Comply with applicable legal and regulatory requirements

• ​

4. CUSTOM ORDERS

When you submit a custom-order request, we may collect information necessary to understand and fulfill your request.

This may include event dates, serving quantities, design preferences, color schemes, flavor selections, inspirational photographs, venue or delivery information, and other details you voluntarily provide.

Please do not submit confidential, highly sensitive, or unnecessary personal information through our custom-order forms.

Submitting a custom-order request does not automatically guarantee availability or acceptance of the order.

​

5. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary with trusted third-party service providers that help us operate our business, including:

• Payment processors

• Website hosting providers

• Online ordering platforms

• Email or communication providers

• Delivery or shipping providers

• Website analytics providers

• Marketing or customer-management platforms

These providers may have access to information only as necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, court order, or governmental request, or when necessary to protect our rights, customers, business, or website.

​

6. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

When you make a purchase, your payment information may be collected and processed directly by the applicable payment provider. That provider's privacy policy and terms may apply to the processing of your payment information.

We encourage you to review the privacy practices of any third-party payment provider used to complete your transaction.

​

7. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and analyze website traffic.

Some third-party services integrated with our website may also use cookies or similar technologies.

You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain website functions.

​

8. EMAIL AND MARKETING COMMUNICATIONS

If you choose to subscribe to our email list or otherwise provide consent to receive promotional communications, we may send you information about:

• New products

• Seasonal offerings

• Special promotions

• Holiday menus

• Discounts

• Bakery announcements

• Events

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the email.

Even if you opt out of promotional communications, we may continue to send necessary transactional communications related to an order or other service you have requested.

​

9. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social media platforms, payment providers, ordering platforms, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party website or service you visit.

​

10. SOCIAL MEDIA

If you interact with our bakery through social media platforms, information you provide or interactions you have on those platforms may be subject to the privacy policies of those platforms.

We may repost or share customer content that you publicly post and tag our bakery in, where permitted by the applicable platform and with appropriate permission when required.

​

11. CUSTOMER PHOTOS AND REVIEWS

If you voluntarily submit a testimonial, review, photograph, video, or other content to our bakery, you understand that we may use that content for business and marketing purposes when you have given us permission to do so.

We will not intentionally publish private customer information that was not provided for public use.

​

12. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through our website.

​

13. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

​

14. CHILDREN'S PRIVACY

Our website and services are not intended to knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information to us without appropriate parental or guardian consent, please contact us so that we can take reasonable steps to address the situation.

​

15. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Opt out of certain marketing communications

• Withdraw consent where processing is based on consent

• Request information about how your personal information is used or shared

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

​

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

When we make changes, we will update the "Effective Date" at the top of this Privacy Policy.

We encourage you to periodically review this page for the most current version.

​

17. CONTACT US

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

​

TB DELICIOUS DELIGHTS

Email: tbdeliciousdelights@gmail.com

Phone: 773.319.8682

Website: tbdelights.com

Business Address: 4749 Lincoln Mall Dr

Ste 202H PMB2060

Matteson, IL 60443