Refund Policy

1. GENERAL REFUND POLICY

Due to the perishable and made-to-order nature of our products, all sales are generally final.

We do not accept returns or provide refunds for products that have been properly prepared according to the customer's confirmed order.

We want every customer to be satisfied with their purchase. If you experience an issue with your order, please contact us as soon as possible so we can review the situation and determine an appropriate resolution.

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2. CUSTOM ORDERS

Custom cakes, cupcakes, dessert tables, cake jars, dessert shooters, and other specially designed orders require advance preparation and may involve the purchase of ingredients, supplies, decorations, packaging, and other materials specifically for your order.

For this reason, deposits and payments for custom orders may be non-refundable once your order has been accepted and preparation has begun.

Any applicable deposit requirements will be communicated to you before your order is finalized.

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3. CANCELLATIONS

Orders Cancelled by the Customer

Cancellation policies may vary depending on how far in advance the cancellation is made.

More than 7 days before the scheduled pickup/delivery date:
A cancellation may be eligible for a partial refund, credit, or other resolution at the bakery's discretion, depending on whether preparation or special purchases have already begun.

Within 7 days of the scheduled pickup/delivery date:
Payments and deposits may be non-refundable because ingredients, supplies, labor, and preparation may have already been committed to the order.

Within 48 hours of the scheduled pickup/delivery date:
Cancellations are generally non-refundable and non-transferable.

Exceptions may be considered at the bakery's discretion for extraordinary circumstances.

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4. RESCHEDULING

If you need to change the date of your order, please contact us as soon as possible.

Rescheduling requests may be accommodated based on availability.

A rescheduling fee may apply, particularly when the request is made close to the original pickup or delivery date or requires additional supplies or preparation.

Rescheduled orders must generally be completed within a reasonable timeframe agreed upon by the bakery and customer.

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5. ORDER ERRORS

If we make an error in preparing your order that differs from the confirmed order details, please notify us as soon as possible.

Depending on the circumstances, we may offer:

• A replacement item

• A correction to the order

• Store credit

• A partial or full refund

• Another reasonable resolution

To help us resolve the issue, we may request photographs of the product and packaging.

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6. DAMAGED OR DEFECTIVE PRODUCTS

If your order is damaged or otherwise arrives in a condition that is substantially different from what was agreed upon, please contact us promptly.

Customers should provide photographs of the product and packaging when possible.

Because our products are perishable, complaints should generally be submitted within 24 hours of pickup or delivery.

We will review the situation and determine an appropriate resolution.

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7. CUSTOMER PICKUP

Once an order has been picked up by the customer or an authorized representative, the customer assumes responsibility for the product.

We are not responsible for damage caused after pickup, including damage caused by:

• Improper transportation

• Improper handling

• Exposure to heat or direct sunlight

• Failure to refrigerate products when required

• Improper storage

• Accidental dropping or mishandling

• Failure to follow care or storage instructions

Please transport and store your baked goods according to the instructions provided by the bakery.

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8. DELIVERY ORDERS

For bakery-arranged deliveries, customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order when required.

Additional delivery attempts or fees may apply if:

• The customer provides an incorrect address

• No one is available to receive the order

• The customer is unavailable by phone

• The customer requests delivery to a different location after the delivery has begun

Refunds will generally not be provided when delivery cannot be completed because of incorrect information or customer unavailability.

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9. LATE PICKUPS

Customers are expected to pick up orders during the agreed-upon pickup window.

Late pickup may affect the quality, freshness, temperature, or appearance of certain products.

If a customer fails to pick up an order within the agreed-upon timeframe and does not communicate with the bakery, the order may be considered abandoned and may not be eligible for a refund or replacement.

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10. NO-SHOW ORDERS

If a customer fails to pick up an order and does not contact the bakery, the order will be considered a no-show.

Because the product was prepared specifically for the customer, no-show orders are generally not eligible for a refund, replacement, or credit.

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11. INCORRECT ORDER INFORMATION

Customers are responsible for reviewing their order information before submitting an order.

This includes:

• Pickup or delivery date

• Pickup or delivery time

• Quantity

• Flavor

• Size

• Design

• Colors

• Personalized wording

• Spelling of names

• Contact information

• Delivery address

We are not responsible for errors resulting from incorrect information submitted by the customer.

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12. ALLERGIES AND INGREDIENTS

Customers are responsible for informing us of known allergies or dietary restrictions before placing an order.

While we may provide ingredient information upon request, our products may be prepared in an environment where common allergens are present.

We cannot guarantee that products are completely free from cross-contact with allergens.

Please contact us before ordering if you have questions about ingredients or allergens.

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13. REFUNDS FOR PROMOTIONAL ITEMS

Items purchased using promotional discounts, special offers, coupons, or limited-time promotions may be subject to additional terms.

Unless otherwise stated, promotional purchases remain subject to this Refund & Cancellation Policy.

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14. PROCESSING REFUNDS

When a refund is approved, refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment processor.

We are not responsible for delays caused by financial institutions or third-party payment processors.

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15. EXCEPTIONS

We understand that unexpected circumstances can occur.

Although this policy establishes our standard procedures, TB DELICIOUS DELIGHTS reserves the right to review individual situations and make exceptions at its discretion when appropriate.

Any exception to this policy does not create an obligation to make the same exception in another situation.

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16. HOW TO REQUEST A REFUND OR REPORT A PROBLEM

If you believe there is an issue with your order, please contact us as soon as possible.

Please include:

• Your name

• Order number, if applicable

• Date of pickup or delivery

• Description of the issue

• Photographs, when applicable

• Your preferred method of contact

 

Email: tbdeliciousdelights@gmail.com

Phone: 773.319.8682

We will review your request and respond as soon as reasonably possible.

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17. POLICY ACKNOWLEDGMENT

By submitting an order through our website, placing an order by phone, social media, email, or other communication method, the customer acknowledges that they have read, understood, and agreed to this Refund & Cancellation Policy.

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Last Updated: September 7, 2026

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TB DELICIOUS DELIGHTS
tbdelights.com
tbdeliciousdelights@gmail.com
773.319.8682