Shipping Policy

1. SHIPPING AVAILABILITY

Shipping availability depends on the type of product ordered.

We may offer shipping for select products that can safely withstand transportation, such as certain cookies, brownies, dessert bars, packaged treats, and other shelf-stable items.

Due to their perishable nature, certain products—including some custom cakes, cupcakes, cream-filled desserts, and other temperature-sensitive items—may be available for local pickup or delivery only.

Product pages and checkout will indicate whether an item is eligible for shipping.

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2. PROCESSING TIMES

Orders are generally processed within 3-5 business days after payment has been successfully received.

Custom orders may require additional preparation time. The processing timeframe for custom orders will be communicated to the customer before the order is finalized.

Orders are generally not processed, shipped, or delivered on Sundays or major holidays unless otherwise communicated.

Please allow additional time during holidays, special promotions, and periods of unusually high order volume.

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3. SHIPPING DAYS

To help protect the freshness and quality of our products, orders may be shipped only on designated business days.

Orders placed after the weekly shipping cutoff may be processed during the following shipping period.

Weekly Shipping Cutoff: FRIDAY

Shipping Days: 2

Shipping schedules may be adjusted during holidays or periods of extreme weather.

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4. SHIPPING METHODS

Orders may be shipped using [USPS / UPS / FEDEX / OTHER CARRIER] or another carrier selected by the bakery.

Available shipping options and costs will be displayed at checkout when applicable.

Shipping times are estimates and are not guaranteed unless an expedited or guaranteed shipping service is specifically purchased and available.

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5. SHIPPING COSTS

Shipping charges are calculated based on factors such as:

• Package size

• Package weight

• Destination

• Shipping method

• Number of items ordered

• Special packaging requirements

The applicable shipping cost will be displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions or discounted shipping.

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6. DELIVERY TIMEFRAMES

Estimated delivery dates provided at checkout are estimates and may be affected by circumstances outside of our control.

These circumstances may include:

• Carrier delays

• Severe weather

• Holidays

• High shipping volume

• Incorrect or incomplete addresses

• Transportation disruptions

• Natural disasters

• Other unforeseen circumstances

We cannot guarantee a specific delivery date unless a guaranteed shipping service has been purchased and is available for the destination.

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7. FRESHNESS AND PACKAGING

We take special care when packaging products for shipment.

Depending on the product, we may use protective packaging, sealed bags, food-safe containers, insulation, cold packs, or other appropriate packaging methods.

Because baked goods are perishable, customers should open and properly store their order promptly after delivery.

Storage and care instructions may be included with your order.

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8. SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully verify:

• Recipient's name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP code

• Phone number, when requested

We are not responsible for packages delayed, returned, lost, or delivered incorrectly because of an inaccurate or incomplete address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist; however, we cannot guarantee that an address can be changed after an order has entered processing or shipping.

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9. LOST, STOLEN, OR MISDELIVERED PACKAGES

Once an order has been transferred to the shipping carrier, the carrier is responsible for the package while it is in transit.

If tracking indicates that your package has been delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Check with household members, neighbors, or building management.

3. Contact the shipping carrier.

4. Contact us if the package cannot be located.

We will make reasonable efforts to assist with carrier-related issues, but we are not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.

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10. DAMAGED PACKAGES

We carefully package our products; however, damage may occasionally occur during transportation.

If your order arrives damaged, please contact us within 24 hours of delivery.

Please provide:

• Your order number

• Your name

• A description of the damage

• Photographs of the product

• Photographs of the shipping box and packaging

• Any other information requested by the bakery

Photographs may be necessary for us to evaluate the condition of the shipment and determine an appropriate resolution.

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11. TEMPERATURE-SENSITIVE PRODUCTS

Some bakery products require refrigeration or temperature-controlled handling.

If a product requires special handling, appropriate instructions will be provided with your order.

Customers are responsible for promptly receiving, unpacking, and properly storing temperature-sensitive products.

We are not responsible for product deterioration caused by:

• Failure to retrieve the package promptly

• Leaving the package outside for an extended period

• Improper storage

• Exposure to excessive heat

• Failure to follow provided storage instructions

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12. EXTREME WEATHER

Extreme temperatures may affect the quality and safety of certain bakery products during shipping.

During periods of extreme heat, extreme cold, storms, or other hazardous weather conditions, we may delay shipment when reasonably necessary to protect product quality.

If a weather-related delay is necessary, we will communicate with the customer when possible.

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13. LOCAL DELIVERY

Local delivery may be available within Chicagoland/Northwest Indiana.

Delivery fees may vary based on distance from our bakery.

Customers must provide an accurate delivery address and ensure that someone is available to receive the order when required.

Additional fees may apply if:

• The customer provides an incorrect address.

• No one is available to receive the order.

• The customer requests a new delivery location after the driver has departed.

• A second delivery attempt is required.

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14. LOCAL PICKUP

Customers selecting pickup are responsible for collecting their orders during the designated pickup window.

Pickup details, including the date, time, and location, will be provided after the order is confirmed.

Please transport and store your baked goods appropriately after pickup.

Once an order has been picked up, the customer assumes responsibility for the product.

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15. SHIPPING RESTRICTIONS

We reserve the right to decline or cancel shipment of products that we determine cannot be safely or appropriately shipped to a particular destination.

Certain products may be restricted to local pickup or delivery because of their ingredients, design, temperature requirements, size, or perishability.

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16. INTERNATIONAL SHIPPING

Unless otherwise stated, we currently do not offer international shipping.

If international shipping becomes available in the future, additional customs, duties, taxes, restrictions, and delivery requirements may apply.

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17. REFUNDS FOR SHIPPING ISSUES

Because our products are perishable and made to order, shipping-related refunds are handled according to our Refund & Cancellation Policy.

Shipping fees are generally non-refundable unless the bakery determines that a refund is appropriate due to an error on our part.

For damaged, incorrect, or substantially compromised orders, please contact us promptly so that we can review the situation.

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18. CONTACT US

If you have questions about shipping, delivery, or the status of your order, please contact us:

TB DELICIOUS DELIGHTS

Email: tbdeliciousdelights@gmail.com

Phone: 773.319.8682

Website: tbdelights.com

Shipping/Delivery Area: USA

 

Last Updated: September 7, 2026

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By placing an order with TB DELICIOUS DELIGHTS, you acknowledge and agree to the terms of this Shipping & Delivery Policy.