Terms & Conditions

1. ORDERING

All orders must be placed through our online ordering system or through an approved ordering method provided by the bakery.

An order is not considered confirmed until the bakery has received the required payment or deposit and the customer has received an order confirmation.

For custom orders, customers may be contacted for additional information regarding flavors, colors, designs, quantities, personalization, or other details necessary to complete the order.

We reserve the right to decline an order at our discretion if we are unable to accommodate the requested date, design, quantity, or other specifications.

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2. CUSTOM ORDERS

Custom cakes, cupcakes, cookies, dessert shooters, cake jars, and other specialty items are created based on the information provided by the customer.

Customers are responsible for reviewing their order details carefully before submitting their order.

Please understand that:

• Colors may vary slightly from photographs or digital images.

• Decorative elements may have slight variations.

• Handmade products may not be perfectly identical to reference photographs.

• Designs may be adjusted when necessary to ensure the structural integrity and quality of the finished product.

• Inspiration photos are used as a guide and are not guaranteed to be replicated exactly.

By approving a custom order, the customer authorizes the bakery to use reasonable creative discretion when necessary to complete the design.

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3. PAYMENT

Payment requirements will be displayed during the ordering process.

For orders requiring a deposit, the remaining balance must be paid by the deadline provided by the bakery.

Orders that are not paid in full by the required deadline may be cancelled.

The bakery is not obligated to begin preparation of an order until the required payment has been received.

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4. ORDER CHANGES

Customers should carefully review all order information before submitting an order.

Requests to change an order—including flavors, quantities, designs, colors, pickup dates, or other details—must be submitted as soon as possible.

Changes are not guaranteed and may be subject to additional charges.

Once preparation or production has begun, changes may no longer be possible.

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5. CANCELLATIONS

Because baked goods are often prepared specifically for each customer, cancellations may be subject to a cancellation fee or may be non-refundable once production has begun.

Any applicable cancellation and refund terms will be communicated during the ordering process.

If the bakery must cancel an order due to circumstances within the bakery's control, the customer will be contacted and an appropriate resolution, which may include a refund, rescheduling, or replacement, will be discussed.

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6. REFUNDS

Due to the perishable and custom nature of our products, refunds are generally not available simply because a customer changes their mind or no longer needs the order.

If there is a problem with an order, customers should contact the bakery as soon as possible after receiving their order.

When appropriate, the bakery may offer a replacement, store credit, partial refund, or other reasonable resolution.

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7. PICKUP ORDERS

Customers are responsible for arriving during the designated pickup window.

Please arrive at the agreed-upon pickup time to ensure the quality and freshness of your order.

Customers who are late for pickup may experience delays or may need to make alternative arrangements.

Once an order has been picked up and leaves the bakery's possession, the customer assumes responsibility for proper handling, transportation, storage, and temperature control of the product.

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8. DELIVERY

If delivery is offered, delivery fees and applicable service areas will be communicated at checkout or before the order is confirmed.

Customers are responsible for providing an accurate delivery address and ensuring that someone is available to receive the order when required.

The bakery is not responsible for delays caused by incorrect addresses, unavailable recipients, traffic, weather, road conditions, or circumstances outside of the bakery's reasonable control.

Once the order has been successfully delivered, responsibility for proper handling and storage transfers to the customer.

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9. FOOD ALLERGIES & INGREDIENTS

Please notify us of any food allergies or dietary restrictions before placing your order.

Our products may contain or come into contact with common allergens, including but not limited to:

• Wheat

• Milk

• Eggs

• Soy

• Peanuts

• Tree nuts

• Other ingredients that may cause allergic reactions

Because our kitchen may handle multiple ingredients and allergens, we cannot guarantee that any product is completely free from allergens or cross-contamination.

Customers with severe food allergies should carefully consider whether our products are appropriate for them.

We are not responsible for allergic reactions resulting from ingredients or cross-contact when the customer has not disclosed an allergy or dietary restriction, or when an allergen warning has been provided.

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10. DIETARY REQUESTS

We may accommodate certain dietary preferences or restrictions when possible. However, special requests are subject to ingredient availability and our ability to safely prepare the requested item.

Unless specifically stated otherwise, our products should not be assumed to be gluten-free, dairy-free, egg-free, nut-free, vegan, keto, sugar-free, or suitable for any specific dietary requirement.

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11. PRODUCT QUALITY & STORAGE

Our baked goods are made fresh and are intended to be enjoyed according to the storage instructions provided with your order.

Customers are responsible for properly storing their products after pickup or delivery.

We are not responsible for damage, melting, spoilage, or deterioration resulting from improper transportation, storage, exposure to heat, direct sunlight, humidity, or other conditions outside of our control.

For products requiring refrigeration, customers should refrigerate them promptly after pickup or delivery.

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12. CUSTOMER-PROVIDED ITEMS

If a customer provides photographs, decorations, toppers, containers, or other materials for use with an order, the bakery is not responsible for damage to customer-provided items that occurs during reasonable handling or preparation.

Any customer-provided materials must be delivered according to the bakery's instructions and deadlines.

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13. PHOTOGRAPHS & MARKETING

We may photograph completed orders for use on our website, social media platforms, advertising materials, or portfolio unless the customer requests otherwise before the order is completed.

Customer names and personal information will not be publicly shared without permission.

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14. ORDER ERRORS

Customers are responsible for ensuring that names, dates, addresses, quantities, flavors, spelling, personalization, and other order information are accurate before submitting an order.

If an error is made by the customer, the bakery may not be able to correct it once production has begun.

If an error is made by the bakery, please contact us promptly so that we can determine the appropriate resolution.

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15. UNFORESEEN CIRCUMSTANCES

The bakery will make reasonable efforts to fulfill all confirmed orders.

However, we are not responsible for failure or delay caused by circumstances beyond our reasonable control, including severe weather, power outages, equipment failure, illness, accidents, natural disasters, transportation disruptions, supply shortages, or other unforeseen circumstances.

If such an event affects an order, we will make reasonable efforts to communicate with the customer and provide an appropriate solution.

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16. WEBSITE INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, pricing, availability, and other information on our website are accurate.

However, minor variations may occur, particularly with handmade products.

We reserve the right to correct errors, update information, change pricing, discontinue products, or modify offerings at any time.

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17. INTELLECTUAL PROPERTY

All original photographs, logos, graphics, written content, product designs, branding, and other materials displayed on this website belong to the bakery or are used with permission.

These materials may not be copied, reproduced, modified, or used for commercial purposes without written permission.

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18. CUSTOMER CONDUCT

We are committed to providing a respectful and professional experience for all customers.

We reserve the right to refuse service to individuals who engage in threatening, abusive, discriminatory, harassing, or otherwise inappropriate behavior toward bakery staff or representatives.

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19. AGREEMENT TO TERMS

By submitting an order through our website, you acknowledge that you have reviewed and agree to these Terms & Conditions, including our policies regarding payment, cancellations, refunds, pickup/delivery, allergies, custom orders, and product handling.

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If you have questions about these Terms & Conditions, please contact us before placing your order.

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Thank you for supporting our small bakery and allowing us to be part of your special moments!